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Shipping & Returns



Returns Policy


Unused, undamaged items in their original packing materials may be returned for a full refund (less shipping costs) if you notify us within 3 days of receipt of your shipment. Please call first and we will issue you an RA Number which should be clearly marked on the outside of your package. Special order items, graphics and pop up displays in special order colors (other than black, silver and blue), are not refundable.

All returns after three days, and up to thirty days are subject to restocking fees. No returns will be accepted after thirty days, however, if your product is unused and in the original shipping carton and is NOT a non-returnable item as specified above, we may at our discretion, issue you a credit less the restocking and shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Important Note:

Color reproduction cannot be guaranteed; nuances may not be visible on screen. If color accuracy is critical, please don’t choose a color based upon what you seen on screen.. Screens do vary. Please ask for swatch samples of our fabric panels before ordering. We do our best to produce your graphics and 99% of our customers are 100% satisfied with our results. However, if the color accuracy of your artwork on graphic panels is critical, please order a proof. The cost is only $25.00 plus shipping. The cost of redoing all of your graphics could run as much as $2,000.